Terms and Conditions 21huat –
Complete Platform User Guide

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website, mobile app, and all services provided by the 21huat platform. This document is to be read alongside the Privacy Policy and any promotion-specific terms issued from time to time.

By performing any of the following actions, you are deemed to have read, understood, and fully accepted these Terms:

• Registering a new account on the 21huat platform
• Log in to your existing account
• Making a deposit, playing games, or claiming any bonus
• Downloading and using the 21huat mobile app
• Accessing any page or content within the platform

If you are using the platform on behalf of another person or entity, you warrant that you have the authority to bind them to these Terms. 21huat reserves the right to request proof of that authority at any time.

02 User Eligibility

To register and use the 21huat platform, you must meet the following eligibility requirements at all times:

• Minimum age: You must be at least 18 years of age. 21huat takes the protection of underage users seriously and may conduct age verification checks at any time deemed necessary.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not on self-exclusion list: You must not be enrolled in any self-exclusion program or gambling prohibition list enforced by a relevant authority.
• Personal use: You register and play solely for your own benefit, and not as an agent or representative of any third party.

03 Account Registration

Each user is only permitted to hold one (1) active account only on the 21huat platform. Multiple account registrations — whether using different names, email addresses, phone numbers, or other details — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

By registering, you agree to:

• Providing truthful, accurate, current, and complete information
• Updating your profile information whenever changes occur
• Keeping your password and login details confidential
• Notifying 21huat immediately if you suspect unauthorized access to your account
• Take full responsibility for all activities conducted through your account.

21huat is not responsible for any losses arising from sharing your login credentials with others. Each account is strictly personal and may not be transferred or sold to any third party.

04 Deposits and Withdrawals

21huat supports a wide range of payment methods suited for Malaysian users, including FPX online banking, digital wallets such as Touch 'n Go eWallet and GrabPay, and direct bank transfers. All deposits are credited to your account in real time upon confirmation.

Deposit terms:

• The minimum deposit amount depends on the selected payment method and will be displayed during the deposit process.
• Deposited funds must come from a legitimate source in the name of the registered user only.
• 21huat reserves the right to reject deposits from unverifiable or suspicious sources.
• Any deposit attempt using fraudulent methods will be reported to the relevant authorities

Withdrawal terms:

• Withdrawals can only be made to an account registered under the same user's name
• Identity verification (KYC) may be required before your first withdrawal or for amounts exceeding certain limits
• Withdrawals are typically processed within three minutes for supported methods
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.
• 21huat reserves the right to withhold withdrawals until security checks are completed if suspicious activity is detected.

05 Bonuses and Promotions

21huat offers a variety of bonus and promotion programs to registered members. All bonuses are subject to specific terms and conditions stated on the relevant promotions page. The following general principles apply to all bonuses:

• Wagering requirement (rollover): Most bonuses require you to wager a specified amount before your bonus balance can be converted into withdrawable cash. The rollover requirement will be clearly stated for each promotion.
• Valid period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• One bonus at a time: Generally, only one bonus may be active at a time unless otherwise stated in the promotional terms.
• Bonus abuse policy: Any attempt to exploit, manipulate, or abuse the bonus system — including the use of multiple accounts, systematic hedging bets, or other methods deemed improper by 21huat — will result in bonus cancellation and possible account closure.
• Full discretion: 21huat reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

06 Game Rules

All games available on the 21huat platform — including slots, Live Casino, Sports Betting, and table games — are subject to their respective game rules as stated on the platform. Some general principles to be aware of:

• All games use independently verified random number generators (RNG) to ensure fairness and transparency
• Completed game results are final and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, 21huat will endeavour to resolve the issue fairly based on system records
• Bets placed using sufficient funds at the time the bet is made are valid and binding
• 21huat reserves the right to void any wagers placed on odds published in error (obvious error).

For live casino games, you also agree to conduct yourself respectfully toward dealers and other players. Rude, threatening, or inappropriate behavior may result in removal from the table or account suspension.

07 Prohibited Conduct

Use of the 21huat platform is subject to certain restrictions. The following actions are strictly prohibited and may result in immediate disciplinary action:

• Fraud and forgery: Providing false information, fake documents, or impersonating another person
• Money laundering: Using the platform as a channel for money laundering or any illegal financial activity
• Game manipulation: Using third-party software, automated bots, system vulnerabilities, or other methods to gain an unfair advantage
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker or Live Casino games.
• Chargeback: Filing fraudulent credit card chargebacks or payment disputes after using funds to play
• Threats and harassment: Threatening, harassing, or insulting support staff or other players through any communication channel

08 Account Closure and Termination

You may close your account at any time by contacting the 21huat support team via live chat. Before closing, ensure you have withdrawn all eligible funds, as unclaimed account balances remaining after a specified period may be handled in accordance with the platform's unclaimed funds policy.

21huat reserves the right to suspend, restrict, or terminate a user's account, with or without prior notice, under the following circumstances:

• Violation of any provision in these Terms and Conditions
• Confirmed or suspected fraud, money laundering, or other illegal activity
• Requests from legal authorities or regulatory bodies
• Failure to provide the requested identity verification documents.
• Extended account inactivity as defined under the platform's inactive account policy.

If an account is terminated due to a violation, 21huat reserves the right to hold the funds in the account while an investigation is conducted. The final decision regarding those funds will be determined based on the outcome of the investigation.

09 Liability Limits

21huat maintains a high-reliability platform; however, there are certain limitations on our liability that you should be aware of:

• The platform is provided "as is" with no guarantee that it will be free from errors or interruptions at all times
• 21huat is not liable for any losses arising from internet disruptions, user device failures, or factors beyond the platform's control.
• Any investment or financial decisions made based on information within the platform are solely the user's responsibility
• The maximum liability of 21huat to any user shall not exceed the net deposits made by that user in the 30 days preceding the claim.

These limitations do not diminish user rights under applicable consumer protection laws, and 21huat remains committed to resolving all disputes fairly and transparently.

10 Privacy and Data Protection

21huat takes user privacy very seriously. All personal information collected during registration and use of the platform is protected in accordance with our comprehensive Privacy Policy.

In summary, 21huat is committed to:

• Not sell or share your personal information with third parties for marketing purposes without your consent
• Using 256-bit SSL encryption to protect all data transmitted between your device and our servers
• Retaining data only for as long as necessary for service purposes or legal requirements
• Giving you access to your personal data and the ability to update it through your account settings

For full details on how we manage your data, please read our 21huat Privacy Policy.

11 Responsible Gaming

21huat believes gambling should be a fun and controlled entertainment activity. We provide a range of tools to help users maintain control over their playing habits:

• Deposit limits: Set daily, weekly, or monthly deposit limits through your account settings
• Loss limits: A loss limit allows you to set the maximum amount you are willing to lose within a given period.
• Session time limits: Set playtime limits to ensure you get adequate rest
• Temporary account break: If you need a break, you can temporarily suspend your account for a period of your choosing.
• Self-exclusion: For more serious cases, long-term self-exclusion is available through customer support

If you or someone you know is experiencing gambling-related issues, please seek help and visit the Responsible Gaming us for more information and support resources.

12 Terms and Conditions Amendment

21huat reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the platform unless a different effective date is specified.

We will endeavour to notify users of material changes through:

• In-platform notifications while you are logged in
• Notices on the 21huat website homepage
• Email to your registered address (for significant changes)

Continued use of the 21huat platform after changes are published constitutes acceptance of the amended terms. If you disagree with the changes, you have the right to close your account and withdraw your funds before the new terms take effect.

The latest version of these Terms and Conditions is the applicable version and supersedes all previous versions. The last updated date is always displayed at the top of this document.